What is your return policy?

We accept returns of unused and unopened products within 14 days of delivery.
To be eligible for a return, items must be in their original packaging and in the same condition as received.
For hygiene and safety reasons, we cannot accept returns on opened or used products.

Can I return or exchange a used bar?

Due to hygiene regulations, we are unable to accept returns or exchanges on products that have been opened, tested, or used.
However, your satisfaction matters to us. If something didn’t work for you, please reach out us at safone.us@gmail.com — our team will do our best to assist with personalized recommendations or alternative solutions.

What if I received a damaged, defective, or leaking item?

We’re truly sorry if your package arrived in less than perfect condition.
Please contact us within 7 days of receiving your order with your order number and a clear photo of the issue.
We will gladly resend, replace, or refund the item as needed — no extra cost to you.

What should I do if I received the wrong item?

If you received an incorrect product by mistake, please notify us at safone.us@gmail.com
We will ship the correct item right away and provide instructions for returning (or keeping) the incorrect item.

Do you offer free returns?

Return shipping costs are the responsibility of the customer unless the return is due to:

• a damaged product
• a defective product
• an incorrect item sent
• an order issue caused by us

In these cases, we will cover all related costs.

How do I start a return?

Simply email us at safone.us@gamil.com with:

• your order number
  
• the item(s) you wish to return
  
• the reason for return
  
• photos (if applicable)

Our support team will reply with return instructions within 7 business days.

How long does it take to receive my refund?

Once we receive and inspect your return, your refund will be issued to your original payment method within 7 business days.
Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Can I cancel my order for a refund?

If your order has not yet shipped, we can cancel and refund it immediately.
If the order has already been dispatched, we will process it as a return once it arrives.

Do you offer exchanges?

We currently do not offer direct product exchanges.
If you’d like a different item, we recommend returning the original item (if eligible) and placing a new order.

Still need help?

We’re always here for you.
Contact us at safone.us@gmail.com, and our support team will be happy to assist.